Transforming Healthcare Communication with Pocketalk: A Translation Device for Emergency Situations and Everyday Care

In a world where healthcare organisations like the NHS strive to provide inclusive care at scale, language barriers remain a critical challenge. Pocketalk’s AI-powered, handheld translation device is transforming communication in healthcare settings, providing seamless support for both routine care and emergency situations for healthcare professionals in the UK and across Europe. With a focus on inclusivity, efficiency, and innovation, Pocketalk is removing barriers and improving outcomes for healthcare professionals and the multilingual communities they care for.

Breaking Barriers in Healthcare Communication:

Language barriers can delay treatment and diagnoses, disrupt workflows, and increase stress for both patients and staff. Pocketalk tackles these challenges with its translation device, suitable for all kinds of healthcare scenarios, like emergency situations, prenatal appointments, or routine check-ups.

Take the Living Well Partnership case study as an example: this primary care network, serving over 45,000 patients with 70+ languages spoken, integrated Pocketalk to revolutionize its communication in eight General Practitioner’s (GP) surgeries in Eastern Southampton. In just five months:

• Over 100 multilingual sessions across 18 languages were facilitated.
• Staff reported significantly faster, stress-free consultations, enhancing both care quality and patient satisfaction.
• Pocketalk’s long battery life ensured reliability during long clinical shifts.

GDPR-Compliant and Easy to Use:

Pocketalk ensures that sensitive patient data remains private. The device is GDPR-compliant and does not transmit or store conversations—giving both healthcare providers and patients peace of mind.

What makes Pocketalk even more relevant for healthcare providers and organisations is its simplicity. No onboarding is necessary, so healthcare professionals can start using it right away by simply turning it on, selecting the required languages, and speaking into it. Another useful function is the camera mode that can scan written documents, such as medicine packets or discharge forms, and translate instantaneously into a chosen language.

Real-World Feedback from Pocketalk Customers:

From healthcare providers in the UK to institutions across Europe, Pocketalk users rave about its ease of use, accuracy and effectiveness. One user shared:

“Patients don’t expect to have something like this. When they see how easy Pocketalk is to use, it puts a smile on their face.”

Why Choose Pocketalk?

1. Emergency Situations: Pocketalk offers real-time, accurate translations for high-stress scenarios, ensuring clarity, reducing delays and avoiding safeguarding issues.
2. Long Battery Life: With up to 10 hours of continuous use, Pocketalk is built to last throughout a busy day.
3. GDPR-Compliant: No sensitive data is transmitted or stored, offering security for both healthcare staff and patients.
4. No Onboarding Needed: Pocketalk’s ease of use allows anyone to pick it up and start communicating immediately.
5. Trusted by Healthcare Professionals: Pocketalk is used across the UK and Europe in hospitals, clinics, doctor surgeries and pharmacies, making it a trusted ally in diverse settings.

Join the Healthcare Transformation at Digital Healthcare Rewired:

Pocketalk is proud to showcase its solutions at Digital Healthcare Rewired in Birmingham, United Kingdom on 18th & 19th March 2025, highlighting how digital innovation can drive inclusivity and transformation at scale. Visit us at stand C05 to explore how our translation device for emergency situations and daily care can support your organisation.

Pocketalk is more than a translation tool—it’s a bridge to better communication and care. Learn more about our customer experiences and how Pocketalk can work for you.